Monitoring stories

improving IT service quality

These days who has time to check out new software? You could easily spend half a day figuring things out reading the website. Well, we've got you covered with our 2 minute video that explains it simply: what Alyvix is and what Alyvix does. In fact it takes less time to watch than it does to read this article!

Just like private enterprises, government agencies operate web services running vital services that need to be monitored for availability and responsiveness. Today we'll talk with Gabriele Cecco, who created a visual monitoring test case for a regional government. We'll get his insights into both some important features, as well as how to diagnose what's going on when you're building a test case and it doesn't work the way you expected.

If you've worked with Alyvix for a few years, perhaps you've noticed every so often that your test cases stop working for no apparent reason. If the underlying problem isn't an actual system fault (congratulations, your monitoring is working as intended!) then the cause is almost always a change in the interface that you're monitoring.

While some large "breaking" changes will obviously require you to create a new Alyvix test case, more often it's just a minor change, for instance Alyvix can't find a button that's been moved due to a software update, or a multi-user system has persistent window properties. In this best practices blog, I'll show you how you can build more robust test cases so that these minor interface changes won't interrupt your monitoring and keep you from rebuilding your test cases.

Many IT administrators already have a fully configured monitoring system that they've invested a significant amount of time in, including setting up contacts for notifications and alerts, learning the data analysis tools they're now familiar with, and more.

This conceptual exploration (and the accompanying video) illustrates how an Alyvix Service can be integrated into the NetEye 4 monitoring system with a potential implementation. It also describes the Alyvix Service API that will enable full, native integration with any monitoring system via a RESTful approach.

You know that visual monitoring can be essential when monitoring the end user experience, but maybe you've thought it's too hard to implement by yourself. Well then, join Mirko and me as he gives us some tips on how he builds his application checks in the real IT world, in this case for a CRM application on Microsoft's Dynamics 365.

Here at Alyvix we just love showcasing actual implemented examples where Alyvix has helped real organizations to monitor their user-facing applications. There's just something about concrete uses that gives them a more immediate impact than generic explanations.

So today we'll consider a typical mid-sized company with a standard accounting/finance department and thus some employees who need to carry out typical accounting tasks. This company integrates all of its internal services with Microsoft's Dynamics AX over RDC, so each employee works on their tasks as a network-based application.

As I'm sure you've experienced for yourself, these networks and systems can have good days and bad days, but what you'd really like is for them to always be there when your employees need them, and to always provide a level of performance that lets them get their jobs done.

So in this article we'll describe how Alyvix can do this monitoring task, ensuring the required level of performance and responsiveness in Dynamics AX accounting applications, by employing a visual monitoring approach. Read on to find out what that is, and how Alyvix can deliver even more benefits to your organization.