Our Subscription Model

Choose the level that works best for you!

Standard
Professional
Enterprise*
2.860,€,Year
3.150 $ / Year
6.600,€,Year
7.260 $ / Year
16.500,€,Year
18.150 $ / Year

Number of probes
1

Number of probes
5

Number of probes
10

Number of supported (running) standard test cases*
3

Number of supported (running) standard test cases*
15

Number of supported (running) standard test cases*
50

Background mode
single session

Background mode
multiple sessions**

Background mode
multiple sessions**

Number of yearly incidents
5

Number of yearly incidents
15

Number of yearly incidents
45

Normal incidents – response time (business hours)
6

Normal incidents – response time (business hours)
4

Normal incidents – response time (business hours)
2

Critical incidents – response time (business hours)
4

Critical incidents – response time (business hours)
2

Critical incidents – response time (business hours)
1

Number of yearly service requests
5

Number of yearly service requests
15

Number of yearly service requests
45

Service requests – response time (business hours)
8

Service requests – response time (business hours)
4

Service requests – response time (business hours)
2

Number of dedicated bug fixes on supported versions
1

Number of dedicated bug fixes on supported versions
3

Number of dedicated bug fixes on supported versions
6

Number of persons authorized to contact the support team
1

Number of persons authorized to contact the support team
2

Number of persons authorized to contact the support team
unlimited

Remote training
not included

Remote training
not included

Remote training
included


Get a quote!,http://www.alyvix.com/?p=6768

Get a quote!,http://www.alyvix.com/?p=6768

Get a quote!,http://www.alyvix.com/?p=6768

* If the same test case is running on three probes, three test cases are counted.

** The number of concurrent sessions depends on the number of licensed RDP sessions on your Windows host.

Service Level Window

The service level window defines the service available time frame (Rome local time). Holidays are defined based on the public holidays effective in Italy for the city of Bolzano, including also the 24th and 31st of December (during these days Würth Phoenix will be closed).

Incident

An incident is an event which is not part of the standard operation of a service and which causes or may cause disruption or a reduction in the quality of service and customer productivity.

Bug fixes

A bug is an error, failure, runtime disruption of the engine, which causes an incorrect or unexpected behaviour of the test case. A bug will be diagnosed by the service desk and confirmed to the end customer. Moreover, the service desk will coordinate the delivery of a patch according to the subscription contact.

Service requests

Service requests are all the activities for configurations, small maintenances (defined by Würth Phoenix) and the installations of patches.

Not considered as a service request, but offered through consulting services are:

  • Architecture review
  • Performance tuning
  • Customizations
  • Development of test cases
  • Training

Supported operating systems

  1. Claim Support: Subscribers can contact our professional support team for assistance.
  2. Enjoy Priority: Feature requests from subscribers are assigned a higher priority when we plan upcoming improvements.
  3. Get Involved: Subscribers can participate in our yearly product survey to prioritize new features.
  1. Installation of components
  2. Consulting to develop test cases
  3. Development of custom test cases
  4. Preventive system monitoring
  5. Integration to monitoring systems that are not using NSClient++