End User Monitoring or End User Experience Monitoring
What is End User Monitoring and why is it important?
The end user monitoring (often referred to as end user experience monitoring) controls the performance of business-critical applications from the perspective of the end user. The objective of this monitoring approach is to ensure the quality of the key IT services across an enterprise.
The concept of end user monitoring is based on the assumption that the quality control of a certain application has to be made from the user’s point of view rather than through the monitoring of the single IT components. Single Databases, web servers and hosts can work properly, although users might encounter possible anomalies on the application. Consequently, the monitoring of the individual elements is not sufficient to ensure the unimpaired operability of an application.
Therefore an appropriate end user monitoring strategy is a must. Performance slowdowns that are not promptly identified, can be detected only by the specific study of an entire flow of the various operations.
End user monitoring is generally divided into two different approaches:
- Synthetic or active end user monitoring: active monitoring tools as Alyvix simulate typical user behavior and control the corresponding performance.
- Passive or real user monitoring: Passive monitoring tools, such as NetEye Real User Experience, store and analyze performance data of the real users. (More on the NetEye blog)
The advantage of the active monitoring approach is the proactively identification of potential causes of inefficiencies. Anomalies can be identified before the users notice them. Both approaches provide companies with significant data on the performance of the tested applications, which in turn make up the quality of business-critical operations for the companies. The end user monitoring is therefore essential for the management and control of all the IT services especially those that are critical to the business.
Why end user experience monitoring is so important to enterprises
The performance slowdowns of an application reduce the efficiency of the employees’ operations, causing a loss of productivity.
If the end user is a customer, the negative effects are generally more critical and can, in the worst case, end up in the loss of the customer.
Since the exclusive monitoring of single components can not provide information on the actual performance, the control of the end user experience is essential to get an overall picture of the quality of delivered services.
Experts predict for 2015 an increased adoption of the end user experience monitoring by the companies.
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Read more about End-to-End Monitoring:
Kommunikationsvielfalt setzt höhere Serviceansprüche. Von Georg Kostner, in Rechenzentren und Infrastruktur, Ausgabe IV/2012
Four APM approaches that may not meet all of your end user experience monitoring needs. Von Lee Guthrie, in APMdigest, 10.12.2014
All organization should make user experience a top priority. Von Gabriel Lowy, in APMdigest, vom 04.12.2014
A new Tech-Tonics Advisors study links user experience to financial returns. Von Gabriel Lowy, in APMdigest, vom 04.12.2014
The annual list of Application Performance Management (APM) predictions is the most popular post on APMdigest, viewed by tens of thousands of people in the APM community around the world every year.